If you are running a business, you need to make sure your staff are happy and well looked after. One of the main things you can do to ensure this is to devise a solid communication strategy to make sure your staff members are kept informed, understand their role and will be willing to tell you if something is wrong.
You should always be open and honest with your staff. When it comes to communicating, they will know straight away if you are not being entirely honest. They will know the business and clients better than you might think, so will get wind of any anomalies. Be honest from the start.
Make sure you listen, as this is something some managers and directors can forget to take the time to do. Encourage your staff to speak and make sure they know they will be listened to. This gives them a good platform to express their true feelings about their role.